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Frequently Asked Questions


Values & Aims

We value, respect and take pride in our nursery, its facilities and grounds.

Through continuous training and evaluation of the service we provide, we will endeavour to meet the constantly changing needs of the children and parents in a professional and sensitive manner.


We aim to always:

  • Provide a safe, stimulating, caring and nurturing environment, enabling all children in our care to reach their full potential.
  • Offer a wide ranging curriculum linked to the Early Years Foundation Stage (EYFS).
  • Offer an “open door” policy enabling parents to form partnerships with their child’s keyPerson and all practitioners’, ensuring each child’s individual developmental needs are achieved.  We welcome suggestions and comments that will help us provide the best quality care for you and your child.
  • Ensure children, parents, guardians and carers are treated as individuals irrespective of religion, gender, cultural origin or ability.


Meet the needs of children with special or individual requirements enabling them to develop to their full potential.

Once you have made the decision to join us and have discussed with our Nursery Manager the availability we have for your child or children, you will be required to complete a registration form per child and we will discourse our settling in procedure with you and all neccessary terms and conditions, we welcome any questions or clarifications you might have.

How do I book a place for my child at Balloonday Nursery?
All parents need to complete a registration form to book a place at Nursery. Please collect this from the office or Nursery Manager. Please come and take a visit around the Nursery and ask questions to make sure we are right for your requirements

What do I send in with my child to the setting?
We ask that parents bring suitable clothing to the Nursery every day. We do spend a lot of time outside or at the park, and children will at times need boots, rain coats or sun hats in order for them to get that most from our outdoor areas. Please ensure that your child has some spare clothes with them each day, clearly named please. Babies may need additional equipment that will be decided between you and the Key Worker at the time of settling.

What if my child is sick?
Please telephone the Nursery as soon as possible if your child is sick and will not be attending on that day, as staff will be preparing for that child to be part of the day. We need to be aware of serious sickness that can spread easily in order to inform other parents. If your child has been sick or has had diarrhoea they will need to be kept away from the setting for at least 48 hours. This is advice given to us from the Health Protection Agency, and actively helps us to manage these issues appropriately. Unfortunately we are unable to refund any fees for any days missed due to sickness as we will have already put staff in place for that child on that day.

How do I pay the Nursery fees?
You will receive an invoice before the first day of each month. Fees must be paid two weeks from this date. Fees can be paid by cheque or directly into the setting bank account: details from the respective Nursery. We discourage the use of cash please.

Can Nursery staff give my child medication?
We are happy to administer anything that has been prescribed by your Doctor. If your child has a condition that requires any specific intervention, it is essential that you talk to us at the beginning of your child’s time at Nursery so that we can get the appropriate medical advice and training for members of staff who would be working with your child. Of course you will be expected to fill in forms confirming that you give permission for staff to administer medicine, each and every time you ask us to do so.

What if I need to book an extra day for my child?
We are more than happy for parents to book extra days for their children with us as and when needed. We will do our best to fit your child in. Extra days can be booked through your Nursery Manager. You will be invoiced in the usual way.

What do I do if I have a concern of any sort?
We do our very best to make sure that parents are happy with our service. If there is something that you are unhappy about, please go straight to the Manager of the setting and they will do everything possible to sort out the issue.

What if my child has an accident whist at Nursery?
All children have accidents and whilst we work hard to ensure your children are safe they will have bumps and bruises whilst playing. When this happens we will ask you to sign an accident form when collecting your child to say that you have been told about the accident. For more serious accidents we will of course contact you at the time. It is a policy of ours to make certain that parents do not come to the setting unaware that their child has had an accident, so we will endeavour to telephone you if we think it is a valid option.

What if my child has an injury before coming into Nursery?
Please inform Nursery staff if your child has had an accident before coming in on that day, we may ask you to complete a form.

How do I know who will be looking after my child?
Every child has a key worker who will be introduced to you during the settling in sessions or before if we visit you at your house on the home visit. The key workers role is to get to know you and your child. They will be the familiar person to you from the start if you have any questions or concerns regarding your child. Staff are always in the same rooms, and you will quickly get to know most of them.

Funding for 2 to 3 year old children
2gether funding- application needs to be made via the children’s centre. Children’s information form (CIF) will be provided by the setting and a copy of the birth certificate will need to be provided when submitting your application. Funding can be claimed in the following ways full 11 hours per week over the year or 15 hours per week during term time only. At the beginning of each term you will be asked to sign a Headcount Claim Form registering the number of hours per week you require.
Grants are only payable during term time, and are not payable during holidays and half term weeks.

Arrangement can be made if you want your child to attend during holiday time and you can make payment for this.




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